Service policies
Estimated pricing and approval
Prices shown at booking are estimates based on customer-reported quantity, service selection and applicable delivery options. Actual weight, item counts and garment assessments may change the total. CleanX will notify the customer and request approval of unexpected additional charges before proceeding. Unapproved additions will not be charged.
What is included and when extras apply
Standard detergent, ordinary folding, basic packaging and routine handling are included. Additional fees apply only for specialty treatment, additional pickup or delivery services, separately priced specialty items, applicable luxury garment handling (+$10 per order) Specialty stain treatment, separate loads requiring special handling, additional stops and unusually oversized items are quoted and approved before service. There is no automatic missed-pickup penalty, and customers are not charged twice for a service already included.
Wash & fold pricing options
Wash & fold is $2.49 per pound with a 20 lb minimum billable weight on each pickup, plus a $9.95 pickup and return delivery fee. Neighborhood Discount Day: 10% off laundry and delivery when the pickup is on the customer’s designated neighborhood day. Monthly Prepaid (15% off) and Annual Prepaid (20% off) apply to laundry and delivery on scheduled pickups; prepayment is based on 20 lb per scheduled pickup, with additional weight billed after weighing at the plan rate. Discounts do not stack. Prepaid plan terms — including cancellation, skipped pickups and refunds — will be published and accepted before any prepayment is collected. Orders of 100 lb or more are reviewed for capacity before acceptance. Prices are shown before any applicable taxes.
Cancellation and refunds
Cancellation terms, cutoffs, refunds and treatment of already-performed pickup, cleaning or delivery work must be finalized before accepting paid orders. Until published and accepted, this demo does not take payments or establish a cancellation fee.
Damage and loss claims
Customers should declare existing damage, special-care requirements and valuable items before pickup. A claims process will include prompt reporting, order and garment documentation, review with the cleaning partner, and a written resolution. Liability limits, exclusions, deadlines and insurance coverage require legal and insurance review before publication.
How CleanX operates
CleanX coordinates pickup, delivery to an independent partner laundromat for processing, and return delivery. CleanX does not operate a public storefront or on-site laundry facility, and does not store customer laundry. Customers pay CleanX; partner invoices and wholesale arrangements are internal.
Privacy and contact
Contact information and legally required business disclosures will be published once verified. No residential address or invented storefront address is displayed. See our privacy page and terms page; these require final legal review.