Frequently asked questions

Choose a service, enter your pickup location, request a date and window, and complete the garment declaration. CleanX confirms the booking after reviewing service coverage and capacity.

We are preparing service areas across Los Angeles County. Enter your ZIP on our Locations page to submit a demonstration request. Actual availability will be confirmed when operations launch.

Pickup and return delivery is $9.95 per pickup. On your area’s neighborhood day, Neighborhood Discount Day takes 10% off both the laundry and the delivery fee. Coverage and pickup times are confirmed after you book.

$2.49 per lb with a 20 lb minimum billable weight per pickup, plus $9.95 pickup + return. For 20 lb: Pay As You Go $59.75, Neighborhood Discount Day $53.78 (10% off), Monthly Prepaid $50.79 (15% off), Annual Prepaid $47.80 (20% off). Discounts don’t stack. These prices are provisional and may change once our laundromat partner agreements are finalized. Use the estimator if you’re not sure of the weight. The final amount follows the measured weight, and any increase needs your approval.

Monthly Prepaid takes 15% off laundry and delivery for pickups twice a calendar month, every 2 weeks, or 1–7 times a week. Annual Prepaid takes 20% off for 1–7 pickups a week over 12 months. Prepayment is based on 20 lb per scheduled pickup; extra weight is billed after weighing at your plan rate. Plan terms will be shared for your acceptance before any payment.

No routine extras: standard detergent, ordinary folding, basic packaging and routine handling are included, and there is no automatic missed-pickup penalty. Extra charges apply only to specialty treatment, additional stops or services, separately priced specialty items, or luxury handling — and anything unusual is quoted and approved by you first.

Our initial standard target is 48 hours after pickup, but timing depends on service, partner processing and delivery routes. Specialty care and late-evening pickups may take longer.

Yes, through qualified partners, priced per garment from approved starting prices: dress shirt from $7.99, silk blouse from $14.99, two-piece suit or coat from $24.99, evening dress from $34.99. Wedding gowns and leather or suede are custom quotes. The final price per item is confirmed before cleaning.

Yes, requests for luxury and delicate care can be submitted for specialist assessment. Never mix undeclared specialist items with ordinary wash-and-fold laundry. Starting prices apply plus $10 luxury handling per order; the final price is confirmed for your approval before cleaning.

Not for the first pickup. You can prepare laundry in a clean, securely closed bag. Reusable CleanX bags may be introduced as the service expands.

Empty pockets, remove valuables and electronics, separate items needing special care, and provide pickup access instructions.

You can request morning (6 AM–12 PM), afternoon (12 PM–6 PM) or evening (6 PM–8 PM). These are preferred windows until confirmed.

Add your preferences in the booking form. We will confirm whether the assigned laundry partner can accommodate them.

Disclose existing stains, damage, care-label restrictions and embellishments before pickup. We will review the item and explain any limitations before specialty treatment.

Change and cancellation procedures will be published before launch. Contact information and customer notifications will be added as the system is activated.

We plan recurring pickup arrangements for restaurants, hotels, marinas, RV parks and other local businesses. Submit a business inquiry to discuss volume and scheduling.

Online payment processing is not yet active in this demonstration. Secure checkout and final weight-based charge approval will be configured before accepting real orders.